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Santa Clara University Marketing Manager – California

  • full-time job
  • California
  • Posted 5 days ago
  • Oct 31, 2017

Santa Clara University

Position Information

Position Title Marketing Manager
Department Miller Center for Soc. Entrep.
Fixed Term End Date 12/29/2017
Part Year No
Part Year Months
FLSA Status Non-Exempt
Standard Hours (hours per week) 40

Position Summary Information

Position Purpose Miller Center for Social Entrepreneurship delivers world-class accelerator programs that connect global social enterprise leaders with Silicon Valley business executives to develop more sustainable, scalable market-based solutions to the problems of those living in poverty around the world. Founded in 1997, Miller Center is one of three Centers of Distinction at Santa Clara University, located in the heart of Silicon Valley. Here we leverage this entrepreneurial spirit with the University’s Jesuit heritage of service to the poor and protection of the planet.

In alignment with the Center’s mission to accelerate entrepreneurship to end poverty and protect the planet, the Marketing Manager supports program marketing targeted at social entrepreneurs (SEs), volunteer mentors, partners, and SCU students through the website, email outreach/newsletters, and social media to increase our pipeline of qualified SEs in GSBI programs, promote GSBIalumni to funders and ecosystem, engage mentors, and recruit students, while maintaining a consistent voice and integrated communications across program stakeholders.

We are looking for a dynamic individual who is passionate about supporting social entrepreneurs in ending poverty and protecting the planet to join our team and lead our program marketing efforts. The ideal candidate will wear several hats; they are part writer and part project manager, they are seeking a fast-paced environment and a supportive team, and they are capable of managing Miller Center’s voice and brand through multiple channels.

For more information about Miller Center for Social Entrepreneurship, visit:

Essential Duties and Responsibilities a. Manage Mass Communications to Miller Center Audiences through newsletters, website, social media, and email campaigns
i. Manage the Miller Center Website and maintain clear and up-to-date information that is customer-centric that allows for easy access to relevant information
ii. Manage social media accounts (LinkedIn, Facebook, Instagram, and Twitter), representing Miller Center and our key stakeholders with authenticity and professionalism
iii. Drive production of bi-monthly newsletter to Miller Center audiences communicating key information, calls to action, and resources for the social enterprise community to 14k+ subscribers
iv. Curate marketing content through proactive outreach to program staff and information gathering from meetings, research, and discussion to ensure accurate and timely information is being presented
v. Distribute key messages through well-written, engaging stories that highlight Miller Center’s ability to support social entrepreneurs
vi. Manage library of compelling photos and graphics so that our website, social media channels, and marketing collateral are populated with engaging photographs that accurately and powerfully communicate our work, and the work of our SEs
vii. Support program staff on recruiting and engaging social entrepreneurs, mentors, discovery partners, network partners, and impact investors through development of marketing collateral and email campaigns
viii. Maintain Miller Center branding guidelines throughout all marketing communications, and promote consistency across all Miller Center communications
b. Support activities with major marketing components
i. Provide event support as it relates to collateral, communications, swag, photo and video asset capture, and attendee data management
ii. Work with Alumni Engagement Manager to develop and implement strategy to leverage alumni in program marketing
c. Inform program marketing strategy with data and qualitative evidence of the ROI on various marketing communications efforts

a. Recommends initiatives and implements changes to improve quality and services
b. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices
c. Maximizes productivity through use of appropriate tools; planned training and performance initiatives
d. Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions. Understands the needs of social entrepreneurs and identifies problems and potential solutions with program operations and delivery
e. Understands the needs of social entrepreneurs and identifies problems and potential solutions with program operations and delivery
f. Expresses ideas and decisions in an open and confident manner and balances talking and listening to encourage open dialogue
g. Understands the needs of social entrepreneurs and identifies problems and potential solutions with program operations and delivery
h. Develops and maintains positive relationships with internal and external customers
i. Carefully monitors the details and quality of own and others work and completes all deliverables according to procedures and standards

Provides Work Direction N/A
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

Physical Demands The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
• Considerable time is spent at a desk using a computer terminal
• May be required to travel to other buildings on the campus
• May be required to occasionally travel to outside customers, vendors or suppliers
Work Environment The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
• Typical office environment
• Mostly indoor office environment with windows
• Offices with equipment noise
• Offices with frequent interruptions
Knowledge a. Understands social enterprise ecosystem in order to write effectively to different stakeholder groups
b. Preferred Experience with digital marketing, product marketing
c. Preferred Experience living and working in the developing world, ideally working directly with a social enterprise
Skills a. Excellent writing skills.
b. Skills in graphic design and/or strong eye to manage graphic design production
c. Excellent interpersonal skills; ability to communicate effectively with people from a wide variety of cultural, linguistic, socioeconomic, national, and ethnic backgrounds
d. Prefer proficiency with Salesforce, PowerPoint, Excel, and Google Docs for reporting, information sharing, and collaboration
e. Prefer experience participating in, or working in, a capacity development training program
f. Published in major media outlet
Abilities a. Can manage multiple projects – requires consistent communication to calibrate and understands priorities, with ability to meet deadlines
b. Ability to supervise student employees – requires maturity and ability to communicate effectively between project lead and executing team.
Education and/or Experience Bachelor’s degree in Marketing, Business, or related field required

1-3 years of experience working in social enterprise ecosystem, international development, or related sector

Salary Information Hiring Range: $27.43 – $31.53 hourly; commensurates with experience

Posting Detail Information

Close Date
Open Until Filled Yes
Special Instructions to Applicants This is a fixed-term position ending one year from hire date, with the possibility of extension or conversion to regular status dependent on funding and/or business need.
EEO Statement Santa Clara University is an Equal Opportunity/Affirmative Action employer, committed to excellence through diversity and inclusion, and, in this spirit, particularly welcomes applications from women, persons of color, and members of historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, status as a protected veteran, status as a qualified individual with a disability, or other protected category in accordance with applicable law. The University will provide reasonable accommodations to individuals with a disability.

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

About Santa Clara University Santa Clara University is a comprehensive Jesuit, Catholic university located in California’s Silicon Valley, offering its 8,800 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus master’s, Ph.D., and law degrees.

Santa Clara University does not sponsor work visas for staff positions. If hired, individuals must independently provide proof of their eligibility to work in the United States.


Required Documents

  1. Cover Letter
  2. Resume

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