Member Engagement Manager, West Coast North America, Toniic

  • full-time job
  • Anywhere
  • Jun 21, 2019

Website Toniic

job opportunities

Member Engagement Manager, West Coast North America


About Toniic

Toniic Institute is the global action community for deeper impact investing. We’re on a mission to catalyze deeper net positive impact across the spectrum of capital. Toniic is a nonprofit supporting a global network of high net worth individual, family office, and foundation asset owners by curating an interactive community, educational resources, and investment opportunities in all asset classes. Toniic also serves the impact investing field at large with the T100 Project, which provides inspiration and evidence from investors committed to total portfolio activation, and with Impact Terms, which provides a curated library of innovations in impact investing terms and structures for all market participants. Toniic’s vision is a world in which all investments honor the planet and its inhabitants.

Toniic’s values are integral to its engagement in the world with its members and business partners:

  • Collaboration
  • Openness
  • Action-Orientation
  • Respect
  • Excellence
  • Entrepreneurial Mindset

We also make business decisions with concern for the planet and its inhabitants. We seek to be the kind of business our members would invest in were we structured as a “for profit.” The culture of the Toniic team is high performance and focused on measurable impact.

About the Role

Toniic is seeking a Member Engagement Manager to help grow and build our community in North America, primarily focused on the West Coast. The person should have a passion for hitting ambitious targets, staying in the know about impact investing and learning about the various interests, challenges, and priorities of our members, to develop bespoke plans for connecting them with resources and engaging them in the community. Candidates must understand and believe deeply in the power of community to drive change. This position also develops key relationships with strategic partners that can support Toniic through sponsorship, grants, and other collaborations.

A professional and friendly demeanor is critical for supporting our warm and welcoming culture.

General Information

  • Location: Flexible, with a strong preference for Toniic Headquarters, San Francisco, CA
  • Compensation: Salary commensurate with our nonprofit budget and your experience; benefits including 4 weeks of office closure in addition to three weeks of vacation annually, subsidized health insurance, 401k plan, and access to dental, life, accidental, and disability insurance.
  • Reports to: Global Head of Membership

Responsibilities & How You’ll Contribute

  • Build & maintain a robust pipeline of prospective members via multiple channels, including member referrals, conferences, & other relevant events
  • Identify & recruit new Toniic members, with an emphasis on the North American West Coast
  • Serve as relationship manager for assigned Toniic members; this includes but is not limited to relationship management meetings/calls, making member introductions within the community, & working with the Toniic investment team to support member investment interests
  • Deliver a highly-valuable & personally-meaningful membership experience to support the deepening impact practice & retention of assigned members
  • Identify & implement strategies for increasing member engagement & membership growth
  • Report key performance metrics to support the global growth of Toniic membership
  • Develop relationships with strategic external partners
  • Develop relationships with funders that have the potential to support Toniic’s field-building initiatives
  • Develop relationships with entities that have the potential to sponsor Toniic events & other activities
  • Represent Toniic at meetings (both Toniic member gatherings & external) & conferences
  • Develop marketing collateral as necessary to support the above activities
  • Co-manage & support the Member Support Associate for North America
  • Participate in regular internal meetings to achieve consistency across the membership experience globally


Who You Might Be

  • A growth/sales leader at a community-focused organization
  • A seasoned professional in the professional services sector with a passion for social impact & a knack for revenue generation & community building
  • A highly organized, creative, & ambitious fundraiser in the non-profit sector who is eager to join the growing impact investing movement


  • 3+ years of experience in sales, community building & engagement, fundraising, investor relations, or other stakeholder engagement fields
  • Excellent interpersonal skills, including active listening, the ability to present to & engage with a wide range of high net-worth individuals, family offices, & foundations, partners, & the broader impact investing community
  • Investment experience and/or practical understanding of impact investing industry
  • A strong passion for the power of community & movement building as a force for social change & innovation
  • Enjoys & takes pride in being a doer, achiever, & self-starter
  • Willingness & ability to take on regional & some international travel
  • English proficiency
  • Outstanding organizational & time management skills
  • Excellent verbal & written communications skills
  • Excellent attention to detail
  • Discretion & confidentiality
  • Professional demeanor & friendly/welcoming attitude
  • Ability to work cross-culturally
  • Comfort working with a dynamic, geographically dispersed organization
  • Personal attributes of entrepreneurship, creativity, commitment, hard work, patience, & a sense of humor

Highly Desirable Skills & Characteristics

  • Project management expertise
  • Experience with Salesforce
  • Experience with Google Suite, DropBox Business, & Asana
  • Experience managing support staff

To Apply

Submit resume and a cover letter that includes a personal statement on why the role appeals to you & what you would bring to it. Send to apply(at) with the subject “Application for Toniic Member Engagement Manager.” Application deadline is June 23, 2019.

101 Mission St. Suite 1115

San Francisco, CA 94105




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