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Debt Collection and Credit Management Course

May 21, 2018 @ 8:00 am - May 25, 2018 @ 5:00 pm

$1100

A Great Opportunity To Gain Skills to

Grow

Event: Debt Collection and Credit Management Course

Venue: Indepth Research Services, Nairobi, Kenya.

Event Date: 21st – 25th May 2018

NITA CERTIFIED                                                   

RECENT CLIENTS

INTRODUCTION

Struggling to recover debt? The course outlines effective communication, negotiating skills as well as the effec­tive use of correspondence in collecting debt.

FOR WHOM IS THIS COURSE RELEVANT

This course is suitable for debt collectors, account assistants, bankers, sales people, executives and manager/team leaders who are involved in debt collection.

REQUIREMENTS

Proficiency in English

DURATION

5 Days

TRAINING OBJECTIVE

Upon completion of this training course, participants will be able to:

  • Make a debtor call after careful planning in order to handle objections from the debtor and deal with queries.
  • Identify negotiating strategies in order to reach payment agreement from the debtor.
  • Demonstrate effective communication as a debt collector.
  • Understand the importance of recording all communications and discussions made between the debtor and the debt collector.
  • Implement the negotiation steps and processes and understand the need thereof.
  • Prepare the material for the correspondence sent to the debtor in accordance with the legislation.
  • Implement effective debt collecting strategies according to the code of conduct.

TOPICS TO BE COVERED

  • Understanding company credit and debt
  • Reviewing the credit cycle from application to payment
  • Identifying possible causes of outstanding payments
  • Assessing the impact of outstanding debt on your company’s financial results
  • Identifying ways in which you can motivate your customers to pay their outstanding debts
  • Debt collection as a vital financial activity
  • Completing debtor reports as an effective debt management tool
  • Setting definite and realistic debt collection targets
  • Comparing your debt collection results to your initial objectives
  • Analyzing the return-on-investment of your debt collection activities
  • Planning and preparing for effective debt collection
  • Drawing up a collection checklist to facilitate systematic collections
  • Making use of a customer card system as a comprehensive record of all debtors’ histories
  • How do you decide whether to collect the debt by telephone or by letter?

 

Visit our website for more details

 

HOW TO PARTICIPATE

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For further inquiries, please contact us on Tel: +254 715 077 817, +254 (020) 211 3814,

Email outreach@indepthresearch.org

ACCOMMODATION

Accommodation is arranged upon request. For reservations contact the Training Officer. Email: outreach@indepthresearch.org.

Mob: +254 715 077 817 Tel: 020 211 3814

PAYMENT

Payment should be transferred to IRES account through bank on or before C.O.B 14th May 2018.

Send proof of payment to outreach@indepthresearch.org.

Details

Start:
May 21, 2018 @ 8:00 am
End:
May 25, 2018 @ 5:00 pm
Cost:
$1100
Event Categories:
, , , , , , ,
Website:
https://bit.ly/2IGFa3k

Venue

Indepth Research services
P.O. BOX 104289-00101
Nairobi, 00101 Kenya
+ Google Map
Phone:
+254715077817
Website:
http://indepthresearch.org
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